From Chat to Action: Why Agentic AI Will Redefine Service and Sales by 2026 Help desk chatbots and scripted assistants are giving way to agentic systems that don’t just answer questions—they take actions, orchestrate workflows, and keep context across channels and tools. This evolution matters because customer expectations have outpaced traditional automation. Modern buyers and…
Author: Dania Rahal
Beirut architecture grad based in Bogotá. Dania dissects Latin American street art, 3-D-printed adobe houses, and zero-attention-span productivity methods. She salsa-dances before dawn and collects vintage Arabic comic books.